Your psychology practice, without the paperwork.

There are three plans, monthly and excluding VAT: Esencial, €19 (1 professional); Pro, €47 (up to 3 professionals) and Premium, €75 (up to 8 professionals). Each additional professional adds €9 a month. You start with a 14-day trial and no card; every plan has unlimited patients, and if you would rather we set up your practice with your data, that is included. You can change plan or cancel whenever you want: there are no surprise charges and no accounts blocked overnight, and if you leave one day, you take all of your practice’s information with you in a ZIP.

The database is in Paris and the server is in Germany. Notes and messages are stored encrypted with AES-256-GCM, and who sees what is decided by the database itself: the session note, the clinical history and the medical information can only be opened by the treating professional; documents and the message thread are also visible to whoever runs the diary and the invoicing for that practice, because they need them to do their job. One practice cannot see another practice’s data. We are not going to tell you it is end-to-end encrypted, because it is not: the key is held by the server, and that is why you can still open your note next year. We also have no ISO 27001 or SOC 2 certification; when we do, it will say so here.

Only what you hand it, at the moment you hand it over: when you press «Format as prose», «Structure as SOAP», «Format with AI» or «Fill in with AI», or when you dictate. There is no process that opens your notes on its own initiative, and Vera, the internal assistant, has no access to clinical content — not even to answer you. That text is processed by OpenAI models hosted by Microsoft in the European Union (the resource is in Spain); if that service fails, the same request is answered by Anthropic, in the United States. It is not used to train models, and we tell you here rather than in the small print. If you would rather not use it, you write your notes by hand and the rest of the software works exactly the same.

Yes. When the session is over you press «Record dictation», talk it through however it comes out (up to 12 minutes) and the AI gives you back a draft as SOAP or as prose. Nothing is saved until you press Save, and the audio is not stored anywhere: Microsoft transcribes it, in the European Union, and it is discarded. It is for summarising the session afterwards, not for recording it. It uses AI credits, like the rest of the AI in the dashboard.

Yes, on every plan: you switch it on in the appointment settings, and each plan includes a number of messages per month. One WhatsApp goes out per appointment, the day-before one, with a button to say they cannot make it; if the allowance runs out, reminders keep going out by email. Email always goes out, on every plan: if the appointment is unconfirmed, it follows up on its own at 72 and at 48 hours and the patient confirms with one click; then come the day-before and the same-day reminders, each with its link to reschedule or cancel. Only logistics travel over WhatsApp —first name, clinic, day, time and the link—, never the reason for the visit. There is no SMS.

It is not switched on yet. We have built it and tested it in the Spanish Tax Agency’s (AEAT) test environment, our statement of compliance is published, and we are putting it into service with an AEAT-authorised social collaborator. Once it is live it will be included in every plan, at no extra cost. The dates currently in force are 1 January 2027 if you invoice as a company and 1 July 2027 in every other case; the tax authority has announced it wants to postpone them to October 2028, but until that is approved they still apply. Meanwhile you already have your own invoice series, credit notes, healthcare VAT exemption, the income ledger in AEAT format and the indicative summaries of forms 130, 111, 303 and 115.

Yes, one way: you connect your account and your appointments are created, moved and deleted on their own in your Google Calendar, including when it is the patient who makes the change. For privacy the event carries only the initials and the time, never the full name or anything clinical. What it does not do yet is the way back: if you create an event in Google, VinculAI does not see it and will not block that slot for you.

The assistant handles times, services and professionals, and it asks a new patient for the reason for their consultation, which is stored encrypted in their record so that you can read it before the session. It does not diagnose, it does not interpret the case and it does not improvise a clinical response. It has one single exception, a safety one that cannot be switched off: if signals of risk appear, it gives out the helpline numbers —024 and 112 in Spain—, it never refuses the appointment, and it flags it for you to review.

Yes: you upload your Excel or your CSV, VinculAI recognises your column headers on its own (and if it cannot, you download a template) and they come in with first name, surnames, phone, email, national ID and address. So do your upcoming appointments, which come in confirmed, and the notes from your past sessions: they go in the same spreadsheet as your session history, one per session, and are stored encrypted. If you would rather not do it yourself, you send us your spreadsheets, give us access for seven days and we import it for you, at no extra cost. One thing worth knowing beforehand: the record number is assigned by VinculAI, sequential per practice, so the numbering from your previous software is not preserved.

There is an open help centre, no account required: short articles organised by the moment you are in —getting started, your practice, day to day, payments and invoicing—, with its own search, plus a separate section meant for you to show your patients. And you do not have to leave the application to consult them: you ask Vera in your own words, she searches those same articles and answers citing them. Note that the help centre itself is written in Spanish.